Contact Global CATC technical support

³Ô¹ÏºÚÁÏ has three ways to contact the global technical support team for ³Ô¹ÏºÚÁÏ Authorized Test Centers (CATCs). During holidays, support hours may be reduced or closed.


Live Chat

Phone

Email

Live chat

Chat is available Monday - Friday: 6am - 5pm (Mountain Time)

Live chat
 
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Phone

Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)

  • (888) 999-9830
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Email

This email is for use by ³Ô¹ÏºÚÁÏ Authorized Test Centers (CATCs) contacting technical support. If you need customer service or would like to contact the on boarding team, please visit our CATC Customer Service page.

Please email technicalsupport@certiport.com if you are contacting us after normal support hours. In your email, be sure to include the following:

  • Describe the issue and at what point the error appears
  • ³Ô¹ÏºÚÁÏ Exam Name (if applicable)
  • Your first and last name
  • ³Ô¹ÏºÚÁÏ email address (if different from the one you are sending from)
  • Phone number on ³Ô¹ÏºÚÁÏ profile
  • Country
  • Name of school or business
  • ³Ô¹ÏºÚÁÏ ID number
  • ³Ô¹ÏºÚÁÏ username
  • Operating system
  • RAM
  • Microsoft Office version
  • Installed AntiVirus
  • Do you have complete local admin access to the machine?

We aim to respond within one business day of receiving your query.

Important
Support links
Exam information